This article provides details of the third edition of the DoPPW special campaign that concluded on August 31, 2026. The campaign aimed to address long-pending pension grievances and claimed a redressal rate of 72%. This section highlights some major success cases.
The Department of Pension and Pensioners’ Welfare (DoPPW) successfully concluded the third edition of its annual special campaign aimed at the timely and qualitative redressal of long-pending pension grievances/claims/issues. The campaign, which began on July 7, 2026, had a preparatory phase and an execution phase. During the preparatory phase, all ministries, departments, and their attached or subordinate offices were mandated to identify long-pending grievances, claims, and issues received via both online and physical modes. A total of 1,062 target cases under this phase were identified. Further, 2,131 grievance cases pending on the CPENGRAMS portal for more than one month were also taken up for redressal in this phase.
During the execution phase, the department actively coordinated with the ministries/departments for redressal of these cases. Two mid-campaign review meetings were held, and the status of the pendency of these cases was sought regularly. The demographic distribution of the redressal reflects that most of the resolved cases pertain to the pensioners and family pensioners residing in rural areas.
Coordinated efforts of 40 ministries/departments have culminated in the successful resolution of 2,306 cases out of 3,193 taken-up cases, registering a redressal rate of 72%. Some major success cases include:
1. Release of Rs. 16.70 lakh on account of family pension arrears to Ms. Jayalakshmi Karnan, the disabled dependent daughter of a Defence pensioner, with effect from June, 2013.
2. Settlement of disability pension arrears of Rs. 30 lakh in favour of Shri Idan Singh, a Defence pensioner, with effect from 16.09.2016
3. Sh. Kapur Singh, a defense pensioner, received Rs. 26.12 lakh as war injury element arrears, with effect from 01.01.2006.
4. Release of dual family pension arrears amounting to Rs. 19 Lakh, with effect from 24.09.2012, in favour of Ms. Rukmani Nair, spouse of a Defence pensioner.
Source:
Press Information Bureau
